Support
Need help with SK8TRACK? Start with the questions below. If the problem persists, contact support and include your watch model and SK8TRACK version.
When reporting a problem
Please include:
- Garmin watch model
- watch firmware version
- SK8TRACK version
- what you were doing when the problem occurred
- whether the problem happened during recording, saving or synchronization
FAQ
Getting started
How do I start a skating activity?
Open SK8TRACK, wait until the GPS indicator turns green, then press START. Pressing START before the fix is ready is possible, but the first part of the ride may be inaccurate.
Where does my activity appear?
SK8TRACK records the ride as Inline Skating. Once it syncs, Garmin Connect and Strava pick it up as inline skating. Nothing to remap by hand.
Which units does the app use?
Units and the time format follow your watch settings, including the decimal separator. There is nothing to set in the app.
Controls
How do I open the settings?
It depends on the buttons your watch has:
- Forerunner 165 / 165 Music, 170 / 170 Music, 265 / 265S, 965, 970 — hold UP
- Venu 2, 2 Plus, 2S, 3, 3S and vívoactive 5 — hold BACK (these watches have no UP button)
- vívoactive 6, Venu 4 41/45 mm — press and hold the screen on the ready screen, or pick Settings from the stop menu during a ride (these watches have no menu button)
The ready screen always shows a hint with the right gesture for your watch.
How do I record a manual lap?
Press BACK while recording. You can also stop and choose Lap from the stop menu.
How do I switch between data screens?
Press UP or DOWN, or swipe up and down. On vívoactive 6 and Venu 4 swiping is the only way, because those watches have no UP/DOWN buttons. The lap list is the third screen.
Why does tapping the screen do nothing?
On purpose. A raindrop or a sleeve brushing the display would otherwise stop your recording, so tapping is off in every state. A right swipe is ignored while riding for the same reason — it would write a lap you cannot take back out of the FIT file.
Laps and auto-pause
Can I turn automatic laps off?
Yes. Settings → Auto lap every (km) and set the value to 0. The default is a lap every 5 km.
Can I turn the lap button off?
Yes. Settings → Lap button → Off. The screen then shows LAP KEY OFF so you know the press was ignored rather than lost. Useful if you keep catching BACK by accident.
Is auto-pause on?
No, it is off by default. Turn it on in Settings → Auto pause. The threshold is set separately in Auto pause threshold (km/h), default 4 km/h. Auto-pause only engages once the GPS signal is good enough — without a fix the watch reports zero speed even when you are moving.
Screens and settings
How do I change the data fields?
Settings → Data fields. There are eight slots — four on each of the two screens — and 22 metrics to choose from, including speed, averages, lap values, heart rate and zone, calories, ascent, battery and time of day. Any slot can be set to None.
Which satellite systems can I use?
Settings → Satellites: Default, GPS, GPS + GLONASS, GPS + Galileo, or All systems. What is actually available depends on your watch.
Can I turn the beeps off?
Settings → Sound and vibration. Some watches have no speaker; on those only the vibration is used.
Privacy
Does SK8TRACK send my activity data to the developer?
No. I run no server, and nothing leaves your watch except the normal Garmin sync.
Supporting the app
What do the contributions buy?
Coffee. And if there is ever too much coffee, another watch — I test on two of the seventeen models the app supports, so there is some catching up to do. :)
The link is on the home page. It is voluntary and nothing in the app depends on it.
Contact
Support email: support@sk8track.app